OpenTeddy Core vs Desktop
OpenTeddy consists of two products:
- OpenTeddy Core: Free and open-source software released under the MIT License. No purchase required.
- OpenTeddy Desktop: A paid desktop application with enhanced features and user experience.
7-Day Refund Policy for OpenTeddy Desktop
We offer a 7-day refund policy for OpenTeddy Desktop.
- If the product does not work as expected or you encounter technical issues, you may request a refund within 7 days of purchase.
- Please contact: m31527@gmail.com
- Refunds will be issued to the original payment method.
- We may deny refund requests in cases of abuse or excessive usage.
- Once a refund is issued, the license will be deactivated.
OpenTeddy Core (Free Version)
Since OpenTeddy Core is free and open-source software, there are no purchases, subscriptions, or payments
required. Therefore, refund requests do not apply to OpenTeddy Core.
Third-Party Services
OpenTeddy integrates with third-party services that may have their own costs:
- Anthropic Claude API: Charges apply based on your usage. Refund policies are governed by Anthropic's terms.
- Local Models (Ollama): Completely free to use with no associated costs.
For any charges incurred through third-party services, please refer to their respective refund policies:
Supporting the Project (Core Version)
If you choose to support OpenTeddy Core development (e.g., via GitHub Sponsors, Ko-fi,
or "Buy me a coffee"), please note:
- Support contributions are voluntary and help fund the open-source project's development and maintenance
- Support contributions are generally non-refundable unless required by law in your jurisdiction
- Support does not entitle you to any specific features, priority support, or Desktop access
- Support is separate from OpenTeddy Desktop purchases
- Support is appreciated but not required to use OpenTeddy Core
How to Request a Refund (Desktop)
To request a refund for OpenTeddy Desktop, please email us at
m31527@gmail.com
with the following information:
- Your purchase order number or transaction ID
- The email address used for purchase
- Reason for the refund request
- Description of any technical issues encountered (if applicable)
We will process your request within 3-5 business days and notify you via email.
Support and Issues
For OpenTeddy Desktop:
- Contact support at m31527@gmail.com
- We provide technical support for paid Desktop users
For OpenTeddy Core (free version):
- Please open an issue on our GitHub repository
- Check the documentation and README for troubleshooting guidance
- Join community discussions for peer support
No Warranty
OpenTeddy is provided "AS IS" without warranty of any kind, express or implied.
The developers make no guarantees about the software's performance, reliability, or suitability
for any particular purpose.
Contact
For questions about this refund policy, please contact us via: